In order to order any items from us, certain information must be provided on the check-out page to complete the purchase. It is your obligation to ensure that all of the information, data and other material you provide us in connection with the order is true, accurate, current and complete.
Frissk Beauty uses reasonable efforts to display the products listed for sale as accurately as possible. If a product offered by Frissk Beauty is not as described, please contact us at your earliest opportunity at firstname.lastname@example.org and we will endeavor to find an acceptable solution.
All offered products on the Frissk Beauty website are subject to availability. Frissk Beauty reserves the right to change the items offered at any time and without notice. The website may contain information about the availability of products at the time of ordering, but the quantity of inventory actually available can change significantly and without notice. If a product is not available for shipping promptly after you place your order, you will be notified, and you may choose to order a different item that is then - currently available, to wait until the product is available (if it will be available again in a timely manner) or to cancel your order. Frissk Beauty is not liable if products are not in stock or otherwise not available.
Transactions and Payment
You agree to pay for your purchases, and you authorise us to charge your debit or credit card or process other means of payment (such as PayFast) for those purchases. Frissk Beauty works with third party payment processing partners (PayFast) to offer you the most convenient payment methods in order to keep your payment information secure.
Cancellation and Order Modification
Frissk Beauty does not accept cancelled orders. Once your order has been submitted, it is immediately sent to our Distribution Center to begin processing and expedite order delivery. Since the order process moves quickly, we are unable to make any cancellations or changes to submitted orders. Please review your order very carefully before submitting it.
Returns and Exchanges
If any item in a customer's order is missing, incorrect, or damaged during shipping, Frissk Beauty will replace it with the same product that was originally purchased subject to the availability of the product. In the event that the exact product is no longer available an alternative arrangement will be made to suit the customer's needs. We accept returns up to 7 days after the date of delivery.
All orders are processed upon receipt at the Distribution Center. Shipments are dispatched within a day of the order being processed and excludes Saturdays, Sundays and Public Holidays. Tracking numbers are sent via e-mail or text message to the customer once the order is dispatched. Delivery times vary depending on the end location.
Pretoria, Johannesburg: delivery between 2 - 3 days
Other major cities: delivery between 3 - 4 days
Outlying areas: delivery between 4 - 7 days
Shipments are delivered by the courier company, 'The Courier Guy'. Customers should use the provided tracking number to track their shipment at www.thecourierguy.co.za